Postage Charges
Free postage within Australia for ALL orders. Shipping charges are non-refundable.

Delivery Timeframes
All goods purchased will be dispatched within 1-2 working days and will receive a tracking number sent upon dispatch to the order email address.

Delivery Address
Please provide an address where you will be located during office hours. Should no one be present at time of delivery to sign for your parcel, the delivery driver will be directed to leave it in a safe place, unless you specify otherwise.

Return or Exchange Requirements
Cali Rae is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased, you are entitled to an exchange or refund within 30 days of receipt should it meet the below requirements:

• Proof of purchase provided
• Tags attached
• Garment in original condition, including unworn and unwashed

(We do NOT accept refunds on sale or promo code items, but we will happily exchange if you’re after a different size, cut or colour)

Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.

As for accessories – we do not offer any exchanges or refunds on these due to hygiene reasons.

Postage of Exchange

If you are looking to exchange your garment for a different size or style, please contact our customer service team to ensure we have the stock available: [email protected]

Postage of Refund
For package return, and refund requests, please contact us here.

Refund Payments
Refunds will be processed in the same method as the original payment within 5 business days of receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.

PLEASE NOTE: Cali Rae cannot be held accountable for banking institution processing timeframes.

Exchanges or Replacements
Cali Rae offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address. A limit of 1 exchange per order applies, unless product deemed faulty. Should a refund be requested for the exchanged item, Cali Rae is happy to process a refund, should it meet the Returns Policy requirements.

PLEASE NOTE: That for international exchanges/replacements (outside of Australia), a postage fee of $19.95 will occur.